Total Quality Management, by Dale.H. Besterfield,

Total Quality Management,

By Dale.H. Besterfield,

Publisher: Pearson Education

Binding : Paperback

Condition: Used

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Details on Total Quality Management,

Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years Total Quality Management has become very important for improving a firm's processing capabilities in order to sustain competitive advantages. This book focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. Several technical topics are revised for the present context and their relevance to Indian industry is emphasized.

Key Features: Many case studies, including Indian cases and examples, have been added Pedagogical tools like multiple choice questions, chapter objectives and summaries have been added Information about Design for Six Sigma (DFSS) is covered in the chapter on quality by design Failure Mode and Effect Analysis (FMEA) is revised as per the fourth revision of FMEA manual by Automotive Industry Action Group (AIAG) Measurement Systems Analysis is added in the chapter on statistical process control Revised updates on quality standards like the ISO 9000 and ISO 14000 series and other sector specific standards like TL 9000, have been included New concepts in performance measures like revised criteria for the Malcolm Baldrige Award, Balance Scorecard, etc. have been addedCD-ROM Includes solved university question papers Compiles question papers of the subject Total Quality Management Includes diagrams and illustrations for better understanding of the solution Table of Contents:Part 1: Principles and Practices Introduction Leadership Customer Satisfaction Employee Involvement Continuous Process Improvement Supplier Partnership Performance Measures Part 2: Tools and Techniques Benchmarking Information Technology Quality Management Systems Environmental Management System Quality Function Deployment Quality by Design.



Dale.H. Besterfield,


Pearson Education

ISBN 10:


ISBN 13:



40% - 50%

Book Type:


Delivery Time:

5 to 7 Working Days

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Total Quality Management,

Total Quality Management,

Total Quality Management is a textbook for third semester students of Infrastructure Management branch.

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