5 stars is the highest rating, and 1 star is the lowest.
|What you rate||Tips for rating|
|How accurate was the item description?||Review the item title, description, and condition to see if they match the item you received.|
|How satisfied were you with the seller's communication?||Recall whether the seller addressed any questions or concerns that you had, and did so in a professional manner.|
Consider only business days when evaluating the timeliness of the seller's communication (sellers might not check email on weekends and holidays).
If the seller met specific requirements, the seller automatically receives a 5-star communication detailed seller rating, and you won't be able to change the rating.
|How quickly did the seller ship the item?||Rate the seller only on the time it took to mail the item, not the time it took you to receive the item.|
Don't hold sellers responsible for delays in mail services, international custom delays, or for the time it takes for your payment to clear. If you picked up the item locally, you won't be able to provide a rating for this category.
If the seller met specific shipping time requirements, the seller automatically receives a 5-star shipping time detailed seller rating and you won't be able to change the rating.
|How reasonable were the shipping and handling charges?||Remember that sellers may charge for the cost of the actual packaging materials, along with a reasonable handling fee to cover the seller's time and direct costs associated with shipping.|
If the seller provided free shipping, the seller automatically receives a 5-star shipping and handling charges detailed seller rating, and you won't be able to change the rating.
For international transactions, buyers are expected to pay duties, taxes, and customs clearance fees as required by country laws.
If you picked up the item locally, you won't be able to provide a rating for this category.
The detailed seller rating system is based on a 1- to 5-star scale. 5 stars is the highest rating, and 1 star is the lowest. Detailed seller ratings don't affect a seller's overall Feedback score, but we take some of these ratings into account when we evaluate seller performance, including seeing if they're eligible for discounts and other benefits.
Average ratings are computed on a rolling 12-month basis and appear only when a seller has received at least 5 ratings. If a seller hasn't received at least 5 ratings in a category, the average rating won't appear.
Buyers can leave Feedback for a seller for more than one purchase. However, to make sure that the additional Feedback is calculated, each item must be purchased in a different week.