Our shipping policy is designed such that you receive exactly what you order. Our logistics tie-ups are extremely efficient. The entire shipping procedure effectively begins. The first step involved is inspection before dispatch because we need to ensure that the product is exactly what was mentioned in the order. If there is even the slightest discrepancy, we reject the product itself, and ensure to blacklist that merchant, so as to not repeat the same process continuously.
Additionally, we strongly believe in timely response and delivery of goods, plus a system whereby you are allowed to track your goods through the entire process of it being shipped to you. We find that tracking items online makes it easier for consumers to understand the duration it will take for their products to reach them. Prompt status updates will ensure that you know exactly when and where to expect your delivery. Upon reaching your location, our executive will give you a call on your registered mobile number, informing you of their arrival. Collection and confirmation will be done, and the process is complete.
Every order we get from you typically gets processed in the span of 48 hours. This is a buffer we need for us to provide you with the best possible service. Additionally, for you to understand exactly how much we value your patience, we have drawn out a band of trust for our employees to use as guidelines while carrying out any function. Customer interests are our major concern.
We aim to provide customers with as wide a selection of goods as possible, among as many categories as we can make available. We believe that you should be spoilt for choice while you are shopping at our website. Select from our wide variety of genuine products.
Since we are extremely competitively priced, we wear it like a sleeve, allowing everybody to know that our website gives you excellent value for your money.
Our logistics teams are reputed in the market, ensuring quality and timeliness. Additionally, the packaging is done internally, where it is ensured that your products will be delivered without getting damaged on the way.
We deal only with reliable merchants, who go through a rigorous verification process before they are allowed to register with our website. Each merchant first signs up with us, and mentions the products they wish to sell. Based on the information provided, our team runs a background verification check, to verify the integrity of the seller. We bring the very best to our platform.
ABERUK provides excellent customer service. We ensure that your experience with us is pleasant. For any concerns you may have, feel free to contact us directly at:
Customer Service: firstname.lastname@example.org
Also, we ensure that we are accountable for any errors on our part, in which case you will receive a replacement with absolutely no additional shipping cost within a span of ten to fifteen days from delivery – after ensuring that the error was on our part (any alteration or damage done by the customer will lead to the product being rejected from replacement).